Managed IT support
Managed IT
support
Are your IT systems negatively impacting the efficiency of your business? This is too often the case for many businesses. With regular preventative maintenance and proactive diagnosis of your network, you can rest assured data is secure and your technology is optimised.
Offering complete and complementary solutions, the support services we provide are developed around your business needs. Designed to work for a variety of budgets, Techsol provides proactive IT support that is flexible, scalable and simple to manage.
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Find out how we can help your business today.
Included in our
managed IT services
Managed IT services are a cost-effective and reliable way to outsource your IT needs to a professional team of experts. We offer flexible and scalable services that can adapt to your changing business needs and goals.
With our managed IT services, you can focus on your core business while we take
care of the technical details.
Fixed fee: Uncapped service
Our support contracts are transparent and predictable, so there will be no hidden costs to surprise you. Having a predictable monthly cost it makes it easier for you to budget and control your finances.
We are so confident in our services that after your initial 12-month contract term has expired we offer a 60 day cancellation period.
Proactive monitoring
With constant monitoring, we can react quickly and proactively to support your systems. This means we can focus on eliminating problems before they have a chance to affect you.
Predictive hardware failures, capacity management, Windows updates and hotfixes, and asset management lifecycles are all areas that are consistently monitored by our expert team, giving you confidence in your business technologies.
On-site engineers
As part of your support contract, if an IT issue cannot be fixed remotely, Techsol will provide onsite engineers to ensure your business keeps running, at no extra cost to you.
Whatever your problem, Techsol’s experienced engineers are here to help solve it as quickly and efficiently as possible.
Full technical suite
Techsol not only provide complete managed IT support, we can also help protect your business with IT security, backup and recovery, and cloud services.
With a dedicated account manager for your business, you will receive quick and effective support to help implement and maintain your business’ technical suite. No matter the solution you’re looking for, we provide quality software and services to keep your business running efficiently.
Emergency cover
Worried about sickness or holiday cover for your IT staff? With Techsol, you don’t need to. Techsol can provide emergency cover, remotely or onsite so you are always covered.
We can help keep your business running smoothly all year-round no matter what, meaning your IT systems are always in safe hands.
3rd line escalation
Is your company happy dealing with 1st and 2nd line IT issues in house but struggles with 3rd line issues? Our 3rd line technicians can complement your current team and work in partnership with you.
With our complimentary IT services, our team of specialist technicians have expert knowledge, to assess, diagnose, and follow industry best practices to find a solution to your 3rd line issues.
Independent IT audit
Do you have an IT team in place but want a second opinion on what services your business could benefit from? Or want an impartial review of your current IT infrastructure for peace of mind?
Techsol offer independent business IT audits to assess the health of your existing IT infrastructure and can offer recommendations on how to make the most of your IT systems.
Ready to get started?
Find out how we can help your business today.
Complete managed IT support
Your virtual IT department. Our customers are our number one priority, which is why we take the time to get to know your business processes, challenges, goals, and people.
Our support tickets are dealt with quickly and effectively by our expert team to minimise business disruption.
Our support contracts stay transparent and predictable, and we provide on-site engineers at no extra cost.
Complementary IT services
Whether you’re looking for consultancy services, additional support for a large IT project or someone to cover holiday/sickness absence, we have the resources to support you.
Our complementary services are flexible, providing what you need when you need it, without the added cost of having fully managed IT support. With services that range from cyber security solutions to independent audits, we can help to make sure your IT operations run efficiently.
Benefits of outsourced IT support
For businesses seeking reliable IT support without the expense of an in-house team, outsourced IT support is an ideal solution. With a multitude of benefits, outsourcing your IT support will bring you peace-of-mind as well as informed guidance from trained experts.
Cost effective
With manageable monthly payments, no hidden fees, and uncapped support, our fully managed IT support offering provides value for money.
Quick responses
Log a support ticket over the phone or via email, and our team will get back to you with a solution or asking for further information quickly.
Customer retention
Peace of mind
Gain peace-of-mind that your IT systems are running smoothly in the background, and your systems will be covered if a potential disaster were to happen
What our customers
have to say about us
Nothing speaks louder than the voice of our customers. We are proud to share some of the testimonials and case studies from our clients who have benefited from our solutions and services.
Read about their challenges, our solutions, and outcomes in our customer success section.
Find out how we have helped them achieve their goals, improve their performance, and overcome their difficulties. These are real examples of how Techsol can make a difference for your business.
Supporting local businesses
With offices in Wales, the South West, the West Midlands and the West Country, Techsol have been supporting local businesses with their IT needs for over 20 years.
Our team of expert IT support engineers takes the time to get to know your business. We cut through the complexities of the digital world to help you make the best use of technology and future-proof your investment.
Industries we serve
One of the reasons why Techsol is a trusted partner for many businesses is that we have extensive experience and expertise in various industries. We understand the specific challenges and opportunities that each industry faces, and we tailor our solutions accordingly.
Whether you are in finance, retail, manufacturing, or other sectors, we can help you leverage the power of technology to achieve your goals.
Managed IT Services common questions
Managed IT services is the outsourcing of management and maintenance of an organisation’s IT infrastructure, systems, and technology to a third-party provider.
Our managed IT services include cyber security, helpdesk support, Microsoft 365 services, data backup and recovery, cloud services management, hardware maintenance, and much more.
Traditional IT support is often reactive, fixing issues as they arise. Managed IT services take a proactive approach, focusing on preventing problems before they occur and optimising IT infrastructure for performance and security.
Managed IT services are suitable for businesses of various sizes. Techsol offers customisable solutions to meet the specific needs of small businesses, large enterprises, and everything in between.
No, our managed IT services can benefit businesses across a wide range of industries. Services can be tailored to meet the unique technology requirements of each industry.
Techsol typically recommends the implementation of a range of security measures, including firewalls, intrusion detection systems, regular security audits, and employee training to ensure the protection of your data and systems.
Yes, our managed IT services are flexible, allowing you to choose which aspects of your IT operations you want to outsource while retaining control over other functions if preferred.
Our Managed IT services are a subscription-based model, where you pay a fixed monthly fee based on the services you choose. Costs can vary depending on the scope of services, the size of your organisation, and your specific requirements.
Industry insights
Check out our blogs for new ideas and perspectives that can help you grow your business and beat the competition. Our complete library is available in our industry insights section.
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Ready to
get started?
If you are looking for a reliable and experienced partner to help you transform your business with digital solutions, you have come to the right place.
Whether you want to improve your customer experience, streamline your operations, or enhance your productivity, we can help you achieve your digital transformation goals.
Fill out the contact form and we will get back to you as soon as possible.
Explore Techsol’s innovative solutions, book your demo today to see how we can enhance your business operations