Nestled in the heart of Truro, Cornwall, Mannings Hotel blends modern comfort with historic charm. With stylish rooms, luxurious apartments, and a vibrant bar and restaurant, the hotel is dedicated to delivering the finest Cornish hospitality.
The challenge
To continue offering an exceptional guest experience, Mannings Hotel needed reliable IT support to keep everything running smoothly and resolve any technical issues quickly.
Previously, they had worked with a small IT provider based in Bristol, but without a clear IT strategy in place, managing various vendors for services like internet, phone systems, hotel bookings, and Microsoft licensing was becoming a challenge. They needed a trusted partner who could provide local support quickly and to help simplify their IT infrastructure.
What Mannings Hotel said...
“Our experience with Techsol has been fantastic. Eric Gore, our local IT specialist, is amazing. The responsiveness of the service desk team, combined with timely issue resolution and immediate support for call-outs, has been exceptional.”
Our solution – proactive IT support
Techsol conducted a thorough assessment of Mannings Hotel’s IT infrastructure and recommended a proactive support strategy tailored to their needs. An IT roadmap was introduced to guide future upgrades, streamline vendor management, and enhance operational efficiency.
Beyond managing these services, Techsol provided strategic recommendations to optimise Mannings Hotel’s broader IT ecosystem, like the restaurant order management system. Techsol’s dedicated IT service desk team serves as a seamless extension of their operations, providing rapid issue resolution and hands-on support whenever needed.
The result
Since partnering with Techsol, Mannings Hotel has seen a significant improvement in their IT operations. Their team now has a clearer understanding of their technical environment, allowing them to resolve minor issues more efficiently and plan for future growth with confidence.
Above and beyond
During the Christmas period, Mannings Hotel experienced a critical IT failure that caused multiple system outages. Techsol quickly diagnosed the issue, identifying a power surge that had affected a key network switch. Despite the holiday season, immediate onsite support was provided to replace the faulty switch and restore the systems with minimal disruption. Techsol’s commitment went beyond standard working hours, ensuring the hotel’s operations ran smoothly during a peak trading period.
Techsol’s IT support has provided Mannings Hotel with structure, scalability, and control, allowing them to focus on delivering exceptional hospitality while their IT needs are taken care of.
Explore Techsol’s innovative solutions, book your demo today to see how we can enhance your business operations