Dynamics 365 Business Central support
Expert support to keep your Business Central solution running smoothly
Get the most from
Business Central with
support you can rely on
Microsoft Dynamics 365 Business Central is a powerful ERP solution, but like any business-critical system, it needs the right support behind it. From day-to-day queries to unexpected issues, having expert support in place ensures your system continues to work effectively for your business.
Our Business Central support is uncapped, giving you access to expert help whenever you need it. Whether an issue is caused by human error or a technical fault, our team is here to help. We provide friendly and efficient support, ensuring problems are resolved quickly and with minimal disruption.
How our Business Central support can help
Fast issue
resolution
Log a support ticket by phone or email, and our team will act swiftly to resolve your issue. We can troubleshoot and fix problems remotely, or on-site if needed, ensuring minimal disruption to your operations.
Dedicated account management
Benefit from a dedicated contact who understands your business and can provide guidance, advice, and help tailored to your needs and setup.
Keep up to date with new features
We can help you stay current with the latest releases, upgrades, and enhancements to maximise your Business Central investment.
Training and optimisation
Increase user adoption and confidence with our training sessions, designed to empower your team with practical tips, guidance, and best practices to get the most from your system.
Ready to get started?
Find out how we can help your business today.
Support that starts
from day one
Every project includes 45 days of post go-live support within your customisation costs, giving your team time to embed the solution and resolve any early queries.
After this period, you can choose from two ongoing support options:
Ad hoc support
Raise tickets via your nominated internal contacts, and we’ll respond as needed. You’re charged only for the time taken to resolve each case, with clear estimates provided before work begins. Ideal if you require occasional support without a fixed commitment.
Fixed-term contract
Starting from five cases per month under an annual agreement, paid monthly. This covers customisation-related issues, triage of third-party integrations, and escalation to Microsoft — including managing tickets and responses on your behalf. A predictable, structured option for organisations that want consistent support coverage.
Business Central
support costs
Our Business Central support pricing is designed to give you clarity and control. Whether you choose ad hoc support or a fixed-term contract, costs are agreed upfront, with no hidden surprises.
For ad hoc support, we provide time estimates before work begins so you can make informed decisions. For fixed-term agreements, monthly pricing is clearly defined within your annual contract, giving you predictable budgeting.
If an issue cannot be resolved remotely, on-site support can be arranged where required.
Our pricing is competitive, but the real value lies in our industry experience, technical expertise, and responsive, personable service — ensuring your system continues to deliver long-term value.
How easy is it to switch Business Central partners?
If you feel you could be getting more from Business Central, or you’d like to explore what Techsol can offer, switching partners is simpler than you might think. Whether you’re looking for training, ongoing support, system improvements, or even just a price comparison, our team is happy to help and answer any questions you may have.
The role of a partner
Working with the right partner can make your ERP experience smoother and more effective. Partners provide essential support, training, and technical expertise to help you get the most from your Business Central solution.
Switching partners is simple
- Get in touch with Techsol to discuss your current setup and challenges
- Complete a simple Microsoft partner change form
- We’ll handle the rest, from supporting and optimising your solution to providing training tailored to your needs
Why choose Techsol?
We offer expert guidance from professional consultants with industry experience, a consultative approach, full scoping and implementation services, comprehensive training and support, and fast issue resolution to ensure your Business Central solution works for your business.
Ready to get started?
Find out how we can help your business today.
What our customers
have to say about us
Nothing speaks louder than the voice of our customers. We are proud to share some of the testimonials and case studies from our clients who have benefited from our solutions and services.
Read about their challenges, our solutions, and outcomes in our customer success section.
Find out how we have helped them achieve their goals, improve their performance, and overcome their difficulties. These are real examples of how Techsol can make a difference for your business.
Industries we serve
One of the reasons why Techsol is a trusted partner for many businesses is that we have extensive experience and expertise in various industries. We understand the specific challenges and opportunities that each industry faces, and we tailor our solutions accordingly.
Whether you are in finance, retail, manufacturing, or other sectors, we can help you leverage the power of technology to achieve your goals.
Industry insights
Check out our blogs for new ideas and perspectives that can help you grow your business and beat the competition. Our complete library is available in our industry insights section.
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Ready to
get started?
If you are looking for a reliable and experienced partner to help you transform your business with digital solutions, you have come to the right place.
Whether you want to improve your customer experience, streamline your operations, or enhance your productivity, we can help you achieve your digital transformation goals.
Fill out the contact form and we will get back to you as soon as possible.