Dynamics 365 Customer Engagement support
Maximise your investment with expert support that keeps your system performing and your business growing
Get the most from
Customer Engagement
with support you can rely on
Get the most out of your Microsoft Dynamics 365 Customer Engagement (CE) platform with expert support that helps your teams work smarter and your business achieve more.
As your business evolves, so do your processes, integrations, and user requirements. New features, changing workflows, and growing teams mean small issues can slow productivity or opportunities to improve can be missed without the right support in place.
Our Customer Engagement support services help your solution perform at its best and remain reliable, effective, and aligned with your business goals.
How our Customer Engagement support can help
Swift issue
resolution
Raise a support ticket by phone or email, and our team will respond quickly to resolve your issue. We can troubleshoot remotely or on-site as needed, minimising disruption and keeping your platform running smoothly.
True
ROI
Maximise the value of your Dynamics CE investment. A long-term partner helps you make full use of the platform’s capabilities, ensuring your teams are using the tools, insights, and automation available to drive better customer engagement and revenue growth.
Dedicated account management
Work with a single point of contact who understands your business and setup. They provide tailored advice, guidance, and proactive recommendations to help you get the most from your solution.
Empower users and
drive adoption
Keep your teams confident and productive by ensuring the platform works when they need it. Prompt support for questions, troubleshooting, and system issues helps encourage adoption and consistent use across your business.
Ready to get started?
Find out how we can help your business today.
Post go-live support
Every Dynamics 365 CE project includes 45 days of post go-live support as part of the customisation charges. This period allows your team to embed the solution into daily operations, get comfortable with new processes, and ensures our team is available to resolve any issues and answer questions.
After the initial 45 days, you can choose the support model that best suits your needs:
Ad hoc support
Raise support requests via email, generating tickets for our team. You only pay for the time spent resolving each case, with an upfront estimate provided so costs are clear.
Fixed-term contract
Starting from five cases per month, billed monthly with an annual contract. Covers customisation issues, triaging third-party integrations, and escalating cases to Microsoft. This option ensures your platform is fully supported, with fast response and minimal disruption.
Customer Engagement
support costs
Our Dynamics 365 Customer Engagement support pricing is designed to give you clarity and control. Whether you choose ad hoc support or a fixed-term contract, costs are agreed upfront.
For ad hoc support, we provide time estimates before work begins so you can make informed decisions. Fixed-term agreements include clearly defined monthly pricing within your annual contract, making budgeting simple and predictable.
If an issue can’t be resolved remotely, on-site support can be arranged where needed.
While our pricing is competitive, the real value lies in our industry experience, technical expertise, and responsive, personable service — ensuring your Dynamics 365 system continues to deliver long-term value.
How easy is it to switch Customer Engagement partners?
If you feel you could be getting more from Customer Engagement, or you’d like to explore what Techsol can offer, switching partners is simpler than you might think. Whether you’re looking for ongoing support, system improvements, or even just a price comparison, our team is happy to help and answer any questions you may have.
The role of a partner
Working with the right partner can make your ERP experience smoother and more effective. Partners provide essential support, training, and technical expertise to help you get the most from your solution.
Switching partners is simple
- Get in touch with Techsol to discuss your current setup and challenges
- Complete a simple Microsoft partner change form
- We’ll handle the rest, from resolving issues to providing ongoing optimisation
Why choose Techsol?
We offer expert guidance from professional consultants with industry experience, a consultative approach, full scoping and comprehensive support to ensure your solution works for your business.
Ready to get started?
Find out how we can help your business today.
What our customers
have to say about us
Nothing speaks louder than the voice of our customers. We are proud to share some of the testimonials and case studies from our clients who have benefited from our solutions and services.
Read about their challenges, our solutions, and outcomes in our customer success section.
Find out how we have helped them achieve their goals, improve their performance, and overcome their difficulties. These are real examples of how Techsol can make a difference for your business.
Industries we serve
One of the reasons why Techsol is a trusted partner for many businesses is that we have extensive experience and expertise in various industries. We understand the specific challenges and opportunities that each industry faces, and we tailor our solutions accordingly.
Whether you are in finance, retail, manufacturing, or other sectors, we can help you leverage the power of technology to achieve your goals.
Industry insights
Check out our blogs for new ideas and perspectives that can help you grow your business and beat the competition. Our complete library is available in our industry insights section.
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Ready to
get started?
If you are looking for a reliable and experienced partner to help you transform your business with digital solutions, you have come to the right place.
Whether you want to improve your customer experience, streamline your operations, or enhance your productivity, we can help you achieve your digital transformation goals.
Fill out the contact form and we will get back to you as soon as possible.